Privacy Policy

At Raas, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase from us.

Information We Collect

We may collect the following information when you interact with our website:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through our payment partners)
Order history
Any information you provide when contacting us
Website usage data such as IP address, browser type, device information and cookies

How We Use Your Information

Your information is used to:

Process and fulfil your orders
Communicate with you regarding your orders and enquiries
Provide customer support
Improve our website, products and services
Send updates, newsletters or promotional communications (only if you have opted in)
Detect and prevent fraudulent or unauthorised activity
Comply with legal and regulatory requirements

Payment Information

Payments made through our website are processed securely by trusted third-party payment providers. Raas does not store your complete credit or debit card details.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and analyse website traffic. You may choose to disable cookies through your browser settings, although certain features of the website may not function as intended.

Sharing of Information

We do not sell, rent or trade your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

Payment gateway providers
Shipping and logistics partners
Website hosting and e-commerce service providers
Marketing and analytics service providers

These partners are required to handle your information securely and only for the purposes of providing their services.

Data Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration or destruction. While we strive to protect your information, no method of online transmission or electronic storage is completely secure.

Your Rights

You may contact us at any time to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to applicable legal obligations
Withdraw consent for marketing communications

Third-Party Links

Our website may contain links to third-party websites. Raas is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.